Contact hightail download#

I used this method to contact them so I’d have a written record of their responses. I excerpted several direct quotes from the company and my support sessions. Let me give you 6 reasons why professionals can’t depend on Hightail to deliver their digital files. It was my experiences in trying to resolve my problems with the company and their lack of professionalism that were the impetus for this review. But my real beef? One would expect for a service that you pay more than $300 a year for that they would provide some real support. But now, nearly one week later, the service is still only delivering downloads at 3.6 Mbps.

Contact hightail download#

That was 10+ hours to download a 700 mb file. I was able to download files at less than 1% of my available bandwidth. Yes thats a decimal point in front of the 73. The download speeds at my house are 78 Mbps on average. The file was large (700 MB) but not huge. Last Friday afternoon, one of our team members sent me a file I needed for a client. Last week, the company slipped to download speeds that rival the best of the Internet at least if it was 1992. I have seen delivery speed crawl to ridiculously slow rates. Recently, the service has taken a dramatic turn for the worse. I could set them to auto expire as well as get return receipts once a file was downloaded. Sure, Dropbox works well, but Hightail and YouSendIt were easier to manage and I didn’t need to go in and clean out files.

I have also highly recommended it for years as an easy way to share files and send things to clients. I have been a customer of YouSendIt (now Hightail) for at least five years. Many of us need to send large images or video files between clients and team members as part of our jobs. In this case though, I am making an exception based on recent experiences with a company. There are so many great products out there to help photographers. At Photofocus, our general policy is to only review products we like.